mr88 Privacy Policy

Who We Are

mr88 operates the online gaming platform accessible at mr88.mobi. When you create an account, make a deposit, play games or contact our support team, mr88 acts as the data controller responsible for handling your personal information.

This Privacy Policy explains what data mr88 collects from Malaysian players, why we need it, how long we keep it, and what rights you have over that data. By registering an account or continuing to use our platform, you agree to the practices described here.

Data We Collect

mr88 collects only the information needed to operate your account safely and comply with applicable regulations. The table below summarises each category.

We do not collect sensitive personal data beyond what is required for identity verification (KYC). We do not store full payment card numbers on our servers.

How mr88 Uses Your Data

Every piece of data we hold has a specific, documented purpose. We do not use your information for unrelated commercial profiling or sell it to third-party marketers.

Account Management

Your identity and contact data let us create and secure your mr88 account, verify your age (players must be 18 or above), process deposits via Touch 'n Go, DuitNow, FPX or bank transfer, and handle withdrawal requests within our stated timeframes.

Fraud Prevention & Security

Device and technical data help our systems detect unusual login attempts, prevent duplicate accounts and flag suspicious betting patterns. This protects both you and the integrity of the platform.

Regulatory Compliance

Anti-money laundering (AML) rules require mr88 to verify player identities and monitor transaction activity. Financial records are retained for the period mandated by applicable law.

Service Improvement

Aggregated, anonymised gaming activity data helps us optimise game load times, improve the mr88 app experience and prioritise new provider integrations. This data cannot be used to identify individual players.

Promotions & Communications

If you opt in during registration, mr88 may send you bonus notifications and reload offers via SMS or in-app message. You can withdraw this consent at any time through your account settings or by contacting our live chat support.

Sharing & Disclosure

mr88 shares your data only where necessary and only with parties that meet our data-handling standards.

• Payment processors — to execute deposits and withdrawals through Touch 'n Go, DuitNow, FPX and bank transfer networks. They receive only the transaction details needed to complete the payment.
• Game providers — Evolution, Playtech, Pragmatic Play, Habanero and PG Soft receive a session token and your currency setting to load games correctly. They do not receive your identity documents.
• KYC & AML service providers — third-party identity-verification tools process your National ID Card, Passport or Driving Licence number to confirm your age and identity.
• Legal authorities — mr88 will disclose data to regulators, law enforcement or courts when required by a valid legal order. We will notify you where permitted by law.

We do not sell, rent or trade your personal data with any third party for marketing purposes, under any circumstances.

Cookies & Tracking Technologies

mr88 uses cookies and similar technologies on our website and app to keep sessions active, remember your language preference and analyse traffic patterns. The table below describes the main cookie types in use.

You can manage or delete cookies through your browser settings at any time. Blocking strictly necessary cookies will prevent you from logging in to your mr88 account.

Data Retention

mr88 retains personal data only for as long as it is needed. Account data is kept for the duration of your active membership plus a minimum post-closure period required under AML regulations. Transaction records are held for the period prescribed by applicable financial legislation.

When the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you. You may request early deletion of non-mandatory data — see the Your Rights section below.

Your Rights as a Player

As a player on mr88, you have the following rights regarding your personal data. Submit any request via our 24/7 Live Chat and we will respond within a reasonable timeframe.

• Access — Request a copy of the personal data mr88 holds about you.
• Correction — Ask us to fix inaccurate or incomplete information on your account.
• Deletion — Request erasure of data that is no longer necessary, subject to legal retention obligations.
• Restriction — Ask mr88 to pause processing your data while a dispute is being resolved.
• Portability — Obtain a structured, machine-readable export of data you provided directly to mr88.
• Withdraw Consent — Opt out of marketing communications at any time without affecting your account status.

Please note that some requests — particularly deletion — may be limited where mr88 has a legal obligation to retain specific records.

Keeping Your Data Secure

mr88 applies technical and organisational measures to guard your data against unauthorised access, alteration or loss. These include TLS encryption for all data in transit, hashed credential storage, access controls that restrict employee access to personal data on a need-to-know basis, and regular security reviews of our infrastructure.

No transmission over the internet is completely risk-free. If you suspect any unauthorised access to your mr88 account, change your password immediately and contact our 24/7 Live Chat support team.

Players Under 18

mr88 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. During KYC verification, we cross-check your date of birth against the identity document you submit. If we discover that a player is under 18, their account will be suspended immediately, all bonuses forfeited, and any personal data deleted or anonymised in line with applicable law.

Parents and guardians who believe their child has registered on mr88 should contact our support team via Live Chat immediately.

When This Policy Gets Updated

mr88 reviews this Privacy Policy periodically and whenever there are significant changes to our data practices or applicable regulations. The "Last updated" date at the top of this page reflects the most recent revision.

For material changes that affect how we process your data, we will notify active players via an in-app notification or SMS before the new policy takes effect. Continued use of the mr88 platform after the effective date constitutes acceptance of the updated terms.

Contact & Data Requests

For any questions about this Privacy Policy or to exercise your data rights, please reach out to our support team directly through the 24/7 Live Chat available on the mr88 website and app. Our support agents can log data-access requests, deletion requests and marketing opt-outs on your behalf.

When submitting a data request, please have your registered mobile number and account username ready so we can verify your identity before processing the request.